Routing #: 281581144 • Wire Instructions
Routing #: 281581144 • Wire Instructions
At Ozark Federal Credit Union, the security of your accounts is our top priority. We understand the stress and inconvenience that can come with a lost or stolen debit card, which is why we have streamlined the process to get you the help you need quickly.
With Ozark Federal Credit Union’s mobile and online banking, you can instantly turn your debit card off to prevent unauthorized transactions. Here’s how:
From your Mobile App:
Log in to your online banking from the Ozark Federal Credit Union mobile app.
Click on the Menu.
Select Remote Control Cards.
Choose Active or Disabled for the card you want to control.
From your Desktop:
Log in to your online banking at www.ozarkfcu.com.
Click on the menu button in the upper left-hand corner.
Select Remote Control Cards.
Choose Lock or Unlock for the card you wish to control.
If your Ozark Federal Credit Union debit card has been lost or stolen, the first step is to report it right away. This will allow us to take immediate action to prevent unauthorized use of your card and protect your accounts. You can reach us 24/7 by:
During Business Hours: Call us directly at 573-686-7221 or toll-free at 800-786-7221. Our team is here to assist you promptly.
After Hours or Weekends: Don't worry if it's outside our regular hours. Simply call 866-508-2693, or if you're traveling internationally, dial 515-558-7608. We're always available to help.
What We Need from You
To expedite the process, please have the following information ready when you call:
Rest assured, once you report your lost or stolen card, we'll take immediate action to protect your account and finances. Your peace of mind is our priority.
Planning a trip out of state?
Let us know beforehand! Notify a Member Service Representative or speak with an OFCU teller to place a travel alert on your account. This simple step ensures seamless access to your funds while you're away.
